Delivery & Ordering

For personal assistance with any aspect of your gift order, payment or delivery please don’t hesitate to contact our friendly team by email: info@babystitch.com.au

ORDERING

Online

The most convenient way to order your personalised baby gift is through our secure online store which is available 24 hours a day, 7 days a week.

You can shop with absolute confidence knowing that our payment system uses 128 bit SSL (Secure Sockets Layer) technology to protect your credit card information and ensure your privacy (see the padlock icon in your internet browser when accessing our secure payment server).

Phone

If you would prefer, one of our professional customer service staff would be delighted to take your order over the phone. Our phone reception is not always  the best if you can’t get through please email us.  If you need a custom hamper, special delivery or are looking for particular product you can’t find on the website, we would be delighted to help.

Office hours: 9.00am to 5.00pm
Office days: Monday to Friday

Email

Email us anytime with the details of your order, or any questions you may have, and one of our friendly team will be pleased to contact you. Don’t forget to include your phone number and a convenient time when we can call you.

Email:
info@babystitch.com.au
orders@babystitch.com.au
support@babystitch.com.au
accounts@babystitch.com.au

PAYMENT

paypal

visa
For your convenience, baby Stitch accepts payment by:

Credit card – Visa, Mastercard, Amex and Paypal.
Money orders – Payable to Baby Stitch.
Cheques – Payable to Baby Stitch (please note that order will be processed as soon as cheque has cleared).
Direct deposit – Contact us for account details.
accounts@babystitch.com.au

Baby Stitch

15 Rose Street
Winmalee
NSW Australia 2777
All prices on the Baby Stitch website are in Australian dollars and include GST.

DELIVERY INFORMATION

DELIVERY

Bearing in mind your location, Baby Stitch carefully selects the best delivery service to ensure you receive your gift as quickly as possible. We use reputable courier companies and Australia Post.

Courier

If no-one is home at the time of delivery, the courier will leave a calling card with instructions on how to arrange an alternative delivery time. For recipients who work full-time it may be best to give a work address for delivery. We use a combination of Fastway Courier, Parcellink & Australia Post. If you are sending the gift to a unit please check if it’s a secured complex as sometimes the courier can have problems delivering the gift and we advise that it may be better to send the gift to a business address if you can.

Australia Post

All gifts are registered for tracking and if no-one is home at the time of delivery, Australia Post will leave a calling card requesting you collect the package from your local post office. We can also address your delivery to a PO Box.  If you are sending the gift to a unit please check if it’s a secured complex as sometimes the courier can have problems delivering the gift and we advise that it may be better to send the gift to a business address if you can.

Overseas Deliveries

We are happy to have our Personalised baby gifts delivered overseas. Please call us on info@babystitch.com.au to confirm delivery costs. Delivery Schedule (Fees & Estimated Delivery Times)

Hospital Deliveries

We are unable to continue to deliver direct  to hospitals due to mums being discharged so quickly. What we suggest is have the gift delivered direct to their homes.

Destination Fee Estimated Delivery Time (Gifts can be delivered a few days earlier or later then these times)

NSW $13.95  2-5 working days

QLD $13.95 3-5 working days

VIC $13.95  3-5 working days

SA  $13.95 3-5 working days

WA $13.95 4-7 working days

NT  $13.95 5-8 working days

TAS $13.95 4-7 working days

Express Delivery

When your baby gifts is needed to be delivered urgently we are able to Express deliver your gifts.  as long as the post code area falls in the express post area.  To book an express delivery of your gift please contact us on info@babystitch.com.au  or click on express post in the shopping cart area.

If you need the gift urgently  we have a express rate of $25.00 where the gift will leave within 24 hours.

Delivery Special Notes

* Per section (6A) of the Liquor Act, purchasers and recipients of gifts containing alcohol must be 18 years of age or older.

From time to time, for reasons beyond our control, certain items featured on the website are unavailable. In this case the item will be replaced with carefully selected comparable product, of equal quality and value.l

* Please take care to provide the correct address. If redirection is required after the gift has been dispatched, additional charges will apply.

* In the highly unlikely event that your gift is not received, please contact us as soon as possible. If your gift is damaged when you receive it, please contact us as soon as possible.

If you wish to cancel your order we can offer a full refund, on the condition that your gift has not already been embroidered and/or dispatched. All refunds will be made within 24 hours to your credit card.

Privacy Policy

How we use your information

We may use your contact details to send you information about babystitch.com.au, including material such as information on new products and services we may offer.

Your credit card number will only be used to charge you for the products and services for which you have subscribed.

Your business number is used to verify your business identity and to validate your registration.

We will treat the information we collect from you as strictly confidential. Other than as set out below, we will not reveal, disclose, sell, distribute, rent, licence, share or pass on to any third parties, other than those who are contracted or supply services to babystitch.com.au, any personal information that you may have provided to us unless we have your express consent to do so.

Exceptions to this are: – Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; and; – Where babystitch.com.au is required by law to provide your information.

We will not share your individual personal information with advertisers but may disclose to them aggregated demographic information in relation to babystitch.com.au users that does not identify you or your individual business.

SECURITY

The open nature of the Internet means no data transmission can be guaranteed 100% secure. While we strive to protect your information, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. Therefore these activities are conducted at your own risk. Once we receive your information, we will use our best efforts to ensure its security.

CORRECTING AND UPDATING YOUR DETAILS

The information we receive from you is kept in a secure environment accessed only by authorised babystitch.com.au staff and service providers.

You have access to the personal information you provide to us and you can easily update that information.

Access to your personal information can be gained from the administration area and you’ll need your username and password in order to modify your personal details.

CONTACT US

If you have any questions about this policy statement, the practices of our Sites, or your dealings with babystitch.com.au, please contact us by email using the online form.

REFUNDS POLICY

If you choose to cancel your order once it has been placed we are more than happy to offer a full refund as long as your baby gift has not already been embroidered with babys name. You will need to contact us ASAP so we can cancel your order.

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